Responsible Gaming at 9joya

Our Commitment to Safe Play

At 9joya, responsible gaming is not just a policy — it is a core part of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and Cox's Bazar, and we understand that gambling carries real risks if not approached with care and self-awareness. Our platform is built with tools and safeguards designed to help every player enjoy their time without crossing into harmful territory.

Whether you enjoy cricket betting on the BPL and T20 World Cup, spinning the reels on our slots, or exploring live casino tables, the 9joya platform provides a range of responsible gaming features you can activate at any time. Gambling should always be a leisure choice — budgeted, time-limited, and purely voluntary. The moment it stops feeling that way, our tools are here to help you regain control.

21+ Age Restriction Policy

9joya is strictly for adults aged 21 and above. We do not knowingly allow anyone under the age of 21 to register or use our platform. During registration, players must confirm they meet the minimum age requirement. If we have reason to believe an account is held by someone under 21, we will suspend the account immediately and conduct a full verification review.

Parents and guardians are encouraged to use parental control software on any device accessible to minors. Keeping your 9joya credentials private — including your password and your bKash or Nagad account details — is an important step in preventing underage access. If you suspect a minor has accessed your account, please contact our support team immediately.

How to Request Self-Exclusion

Self-exclusion is a formal agreement between you and 9joya that restricts your access to gambling for a defined period or permanently. It is one of the most effective tools available for players who feel they need a complete break. Here is how to activate it:

1. Log in to your 9joya account and navigate to the Account Settings section.
2. Select the Responsible Gaming tab and choose Self-Exclusion from the available options.
3. Choose your exclusion duration: 1 month, 3 months, 6 months, 1 year, or permanent.
4. Confirm your request. The exclusion takes effect immediately and cannot be reversed until the period ends.

If you need help requesting self-exclusion or need the process expedited, email our support team directly at [email protected]. We will action your request within 24 hours.

Recognising the Warning Signs

Problem gambling does not always look dramatic from the outside. It often develops gradually, and the signs can be easy to rationalise or dismiss. If you notice any of the following patterns in your behaviour, it may be time to step back and seek support:

• Spending more than you planned or betting to recover previous losses
• Feeling anxious, irritable, or restless when not gambling
• Hiding your gambling activity from friends or family members
• Borrowing money or neglecting bills in order to fund gambling sessions
• Gambling for longer periods than you originally intended
• Using gambling as a way to cope with stress, loneliness, or other emotional difficulties

If more than two of these apply to you, we strongly encourage you to use one of our responsible gaming tools or reach out directly to our support team. You are not alone, and help is available.

External Help and Support Resources

9joya encourages any player who feels gambling is becoming problematic to seek professional help. The following organisations provide confidential counselling and support services:

• National Mental Health Helpline (Bangladesh) — The Kaan Pete Roi helpline offers confidential emotional support. Contact them via their official website for current helpline numbers.
• Gamblers Anonymous — An international fellowship of men and women who share experience, strength, and hope with each other to recover from problem gambling. Visit their website to find a meeting or read about their programme.
• 9joya Support Team — Our in-house responsible gaming team is available 24/7. Email [email protected] and mention "Responsible Gaming" in your subject line for priority handling.

Remember: reaching out is a sign of strength, not weakness. Taking action early makes recovery significantly easier. The 9joya team treats every responsible gaming request with sensitivity, respect, and full confidentiality.

Responsible Gaming FAQ

How do I set a deposit limit on my 9joya account?

Log in to your account and go to Account Settings, then select the Responsible Gaming tab. From there you can set a daily, weekly, or monthly deposit limit in BDT. Limits take effect immediately when reduced, and an increase requires a 24-hour cooling-off period.

What is the difference between a time-out and self-exclusion?

A time-out is a short-term break lasting between 24 hours and 6 weeks. During a time-out you cannot log in or place bets, but the account reopens automatically when the period ends. Self-exclusion is a longer, more formal commitment — it can last from 1 month up to permanently, and reactivation requires a cooling-off period and manual review by our support team.

Can I still withdraw my balance during self-exclusion?

Yes. Any funds already in your account at the time of self-exclusion remain yours and are fully withdrawable. Contact our support team at [email protected] to arrange a withdrawal, and we will process it to your registered bKash, Nagad, or Rocket account as quickly as possible.

Is responsible gaming information kept confidential?

Absolutely. Any responsible gaming requests — including self-exclusion, deposit limits, or time-out activations — are treated with strict confidentiality. This information is never shared with third parties and is used exclusively to protect your account and wellbeing on the 9joya platform.