9joya Privacy Policy

1. Introduction

Welcome to 9joya. We are committed to protecting the privacy and personal information of every player who chooses to use our platform. This Privacy Policy explains in clear, accessible language how 9joya collects, uses, stores, shares, and protects your personal data when you access our website, register an account, place bets, or interact with our customer support team.

By accessing or using 9joya's services, you acknowledge that you have read and understood the terms of this Privacy Policy. We encourage you to review this document carefully. If you have questions or concerns about how your data is handled, please contact us directly at [email protected]. This policy applies to all users of the 9joya platform, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other region across Bangladesh.

2. Information We Collect

9joya collects personal information through a variety of channels to deliver a safe, personalised, and compliant gaming experience. The categories of information we may collect include, but are not limited to, the following:

• Identity information: full name, date of birth, and government-issued ID details required for account verification.
• Contact information: email address and mobile number (used for account notifications and support communications).
• Financial information: deposit and withdrawal transaction records, mobile banking references (bKash, Nagad, Rocket, Upay), and payment history.
• Gameplay data: betting history, game session logs, preferred game categories, and account activity timestamps.
• Technical data: IP address, device type, browser version, operating system, session identifiers, and cookie data.

We collect this information only when it is necessary to provide our services, comply with responsible gaming obligations, or meet applicable legal and regulatory requirements. We do not collect sensitive personal information beyond what is strictly needed for platform operation and player safety.

3. How We Use Your Information

9joya processes personal data only for lawful and specified purposes. The primary uses of the information we collect are as follows:

• Account creation and management: to register your account, verify your identity (KYC), and maintain your player profile securely.
• Transaction processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels in BDT.
• Responsible gaming compliance: to monitor betting patterns, enforce self-exclusion requests, apply deposit limits, and respond to problem gambling indicators.
• Customer support: to respond to enquiries, investigate disputes, process complaints, and improve the overall quality of our service.
• Platform improvement and fraud prevention: to analyse usage patterns, detect unauthorised access, and continuously improve the security and performance of our gaming platform.

4. Sharing of Your Information

9joya does not sell, rent, or trade your personal information to any third party. We may, however, share your data in the following strictly limited circumstances:

• Payment and banking partners: mobile financial service providers such as bKash, Nagad, and Rocket receive only the minimum transaction data required to process your payments securely.
• Technology service providers: trusted software and infrastructure partners who assist in platform operations, data hosting, and analytics — all bound by strict confidentiality agreements.
• Legal and regulatory obligations: we may disclose personal data if required to do so by applicable law, court order, or lawful authority. 9joya will only provide the minimum information required by law.

In all cases, any third party receiving your data is contractually obligated to protect it with the same level of care that 9joya applies. No marketing data brokering, profiling for resale, or sharing with unrelated commercial entities ever takes place.

5. Cookies and Tracking Technologies

9joya uses cookies and similar tracking technologies to enhance the functionality, performance, and security of our platform. Cookies are small text files placed on your device when you visit our website. They help us remember your login session, maintain your preferred language settings, prevent fraudulent activity, and analyse how our platform is used by players across Bangladesh.

We use three types of cookies: essential cookies required for platform security and session management, functional cookies that improve your user experience, and analytical cookies that provide aggregate statistics on platform usage. You may manage or disable non-essential cookies through your browser settings; however, disabling essential cookies may impair your ability to log in or use certain features of 9joya.

6. Data Retention

9joya retains your personal data for as long as your account remains active or as required to fulfil the purposes outlined in this Privacy Policy. When an account is closed, we may retain certain information for a defined period thereafter to meet legal obligations, resolve disputes, prevent fraud, and maintain audit trails. Financial transaction records, in particular, may be retained for a minimum period as required by applicable financial compliance standards.

Once the retention period has expired and no legal obligation requires further storage, 9joya will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual. We do not retain data indefinitely, and we actively review our data holdings to ensure we are not storing information beyond its useful purpose.

7. Security Measures

9joya takes the security of your personal data extremely seriously. We employ a range of technical and organisational safeguards designed to protect your information from unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, encrypted storage for sensitive account information, firewalls and intrusion detection systems monitoring our servers around the clock, and strict internal access controls ensuring that only authorised personnel can access personal data.

While 9joya implements industry-standard security practices, no online platform can guarantee absolute security against all possible threats. We strongly encourage you to use a unique, strong password for your 9joya account, to enable any available two-factor authentication options, and to contact our support team immediately at [email protected] if you suspect any unauthorised activity on your account.

8. Your Rights as a User

9joya respects your rights over your personal data. As a registered user of our platform, you are entitled to exercise the following rights at any time by contacting our support team:

• Right of access: you may request a copy of the personal data 9joya holds about you.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you may request that we correct it without undue delay.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for its original purpose.
• Right to restrict processing: you may ask us to temporarily suspend the processing of your data whilst a dispute or correction request is being resolved.
• Right to data portability: you may request that we provide your personal data in a structured, machine-readable format for transfer to another service where technically feasible.

To exercise any of these rights, please write to us at [email protected]. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect the security of your account and personal data.

9. Third-Party Payment Providers

9joya supports a range of local payment methods tailored for players in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. When you initiate a deposit or withdrawal, your transaction data is passed securely to the relevant payment provider solely for the purpose of completing the transaction. Each of these providers operates under its own privacy policy and data security framework.

9joya is not responsible for the privacy practices of third-party payment providers. We strongly recommend reviewing the privacy policy of your chosen payment method to understand how they handle your financial data. Rest assured that 9joya does not store your full mobile banking PIN or card details on our servers; payment credentials are processed directly by the respective provider using their own secure systems.

10. Protection of Minors

9joya is strictly an adults-only platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that personal information has been submitted by a minor, we will take immediate steps to delete that data and close the associated account. Parents and guardians are encouraged to use appropriate parental control software to prevent underage access to online gaming and betting platforms. If you believe a minor has accessed 9joya, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

9joya reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

Continued use of 9joya's services following the posting of any changes constitutes your acceptance of those changes. If you disagree with any revision to this Privacy Policy, you should discontinue your use of our platform and contact us to discuss the management of your account and personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9joya handles your personal data, our privacy and support team is available to assist you. We are committed to addressing all enquiries promptly and transparently.

Email us at: [email protected]